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faq

Q1. How far in advance can I reserve my Bounce House or any other rental?

The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request

Q2. How long can I keep the Bounce house or other rentals?

The standard length of rental is 3-5 hours, however each reservation is given personal attention and we will be as flexible as possible when working with you and your schedule.

Q3. What is the Thunder Bounce policy on inclement weather?

If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.

Q4. What should I expect on the day of the party? How does the process work?

We will deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit.

Q5. Do I need to provide anything or do anything special?

Thunder Bounce will provide and set up all necessary equipment. The blower motor will need to be located within 50 feet of a standard electrical outlet. An area that has been cleared of any debris or pet droppings will keep the setup process quick and efficient..

Q6. Where can I have the Bounce houses setup?

A Bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. How much space is required for setup and proper use of the Bounce house?
20′ x 20′ is more than big enough for the standard Bounce house. Slides require 36 feet by 18 feet. Combos require 36 feet by 18 feet.

Q7. How safe are your Bounce houses?

All of our Bounce houses are new, clean, and well maintained. It will be necessary for an adult to be in direct supervision of jumpers at all times. By following basic rules all children will be safe and have a great time. If you need someone to stay with the unit to supervise the jumpers, Thunder Bounce can provide an attendant for a minimal cost.

Q8. Do I need an attendant?

There should ALWAYS be someone supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. Thunder Bounce can provide an attendant for an additional charge

Q9. How many kids can you have in the Bounce house at a time?

Usually around 6 or 7 kids but it really depends on their size. The best way to keep the Bounce houses safe is to separate the smaller kids from the bigger kids

Q10. Is a deposit required to reserve your date?

To reserve your date and equipment, a credit card number is required (Visa, MasterCard) for a deposit. An email or text confirmation for authorization is required at time of reservation. Preferred customers please contact your area sales associate for alternate methods. All refunds are non-refundable.

Q11. What happens if I need to cancel or reschedule my reservation?

Simply give us a call or send us an email within 7-14 days of your party. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be.

Q12. Can I use a Bounce house at a park?

Absolutely. You will need to reserve the area and get a permit if necessary and fill out all necessary paperwork. Thunder Bounce is licensed and insured for all Oklahoma City and Metro surrounding areas. Please be sure to ask when reserving park space. If a generator is necessary, one from Thunder Bounce will be provided at an additional cost.

Q13. What if the inflatable is damaged during my event?

If there is a defect in the inflatable, there will be no charge. Depending on the situation, if the inflatable is damaged due to a preventable circumstance.. (example: dog chewed on it, someone cut it with a knife, or sharp object on clothes, or SILLY STRING), then a repair fee will be incurred

Q14. Are there any cleaning fees?

We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day, can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean-up fee at the time of pickup. The inflatable will be inspected before its packed up at your location.

Q15. Do you have Insurance?

Yes, Thunder Bounce is fully insured for general liability coverage. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility.

Q16 Are the bounce houses clean?

Yes, We pride ourselves on having clean and sanitized equipment.

Q17. Does Thunder Bounce have a business license?

Yes! We are licensed, registered, insured and inspected in the state of Oklahoma

Q18. What are the rules when using a bounce house or inflatable?

Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand. We will provide a safety sheet upon arrival

Q19. What do we do if the inflatable is up and it begins to rain?

Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids just want to have fun they do not care if it just rained.

Q20. What methods of payment do you accept for rental items?

Currently we accept cash, checks, money orders, Visa and MasterCard (credit cards are subject to a 3% surcharge)
A $35.00 fee for bad checks will be incurred, in addition to the rental fees and any legal fees.

Q21. What time will the rental equipment arrive at my location?

Our NORMAL delivery times are 7am -5 pm. This is our NORMAL delivery window and is not guaranteed in any way. However, if we do realize that we will be later than 5:00pm, we will try to call and let each customer know as well as to find out what time their particular party starts so that we can try to get to that particular location before the party begins. Thunder Bounce request that you ask for a delivery time at least 30-45 minutes prior to the event start time.

Q22. What time will the rental equipment be picked up?

The pickup of rental equipment starts just before dark to make sure that each customer has the equipment until the end of their party or event. If you do need the equipment picked up before a certain time, please advise the driver at time of delivery. If severe weather is expected in the evening we may call you about early pickup.

Q23. When do I have to pay for the rental of the equipment?

Payment is due in full on delivery of the rental equipment. Cash, check or Visa/ MasterCard (credit cards subject to a 3% surcharge)